Whether an item is being returned to the store for resale or replacement, the return must be rung through the POS or processed with the portable scanner using the Return Merchandise activity in order to adjust the inventory correctly. To process a return at the Point of Sale without a sales receipt, after signing into a sale, click the red Return button in the main POS screen.

At this point, the item being returned must be brought up by either scanning the product barcode, doing a lookup through the inventory, or by using the image sell or express sell buttons to bring up a menu of items in inventory. Once an item has been selected, set the quantity being returned and whether the item is going back into inventory to resell, or back to the supplier if it is not resaleable.

If the item is being returned back to inventory, check the Return Product for Resale box and click the OK button. The item will be brought back to the sale as a negative amount. *If this item was previously on sale, the return amount may be less than the regular retail price. The amount of time the software looks back for a promotion is set in the System Configuration in the Retail Operations.

If the item is being returned back to the supplier, check the Return Product to Supplier box and click the OK button. This will bring up a list of store defined reasons why the customer is returning the product. Select the appropriate return reason and click the OK button. The item will be brought back to the sale as a negative amount.

The sale can now be completed or additional items can be purchased or returned prior to totalling.